Spirit Omega Inc.
VPN Senior Analyst
Engineering & Technical - Remote - Contracted
VPN Senior Analyst
Remote – Contracted
5015227, 5017226
The primary objective of this position is to provide operational support to the Remote Access VPN Management Service which provides 24x7 VPN support to the member firms. The position works closely with other Deloitte groups and vendors to provide exceptional customer support.
The VPN Analyst role requires skills that enable the individual to deliver a high level of service and to meet the expectation from the business of a highly available agile infrastructure. Strong communication skills, combined with a knowledge of core, specialized and technical competencies is required, along with a very solid understanding of an enterprise IT infrastructure operational environment, adhering to industry best practice.
• Accountable for executing tasks according to established standards, procedures, and processes.
• Able to communicate and work with customers and peers in different time zone and countries.
• Excellent written and verbal communication skills required. Must be able to easily analyze and communicate complex ideas to all levels of management.
• Provide operational support for remote access VPN on multiple F5 platforms across global and Cloud infrastructure.
• Create and maintain network and application level documentation of F5 BIG-IP environment.
• Track and evaluate F5 APM and security alerts.
• Follow through with firm and vendor resources to close out availability, performance, and security incidents that involve Remote access VPN in any location.
• Coordinate, triage, and troubleshot activities with customers.
• 24x7 VPN device monitoring, operation and management.
• First responder to monitored alerts, incidents and issues.
• Monitoring and troubleshooting of F5 BIG-IP LTMs and APM modules.
• Responsible for awareness and compliance to policy and guidelines of the ISMS.
• Report, pursue, communicate, and when needed escalate any breaches in information security or policies.
• Participation in global working groups responsible for the deployment and development of global technology systems and infrastructure.
• Provide input into peer performance reviews.
• Mentoring of staff on technical processes and procedures.
• Perform VPN policy changes, analysis and clean-up as requested by firms.
• Provide visibility and insight to assist customers with Remote Access VPN activity and usage information.
• Able to coordinate and work with on-site engineers during outage or critical situations.
• Adhere to established incident management SLA and SLOs.
• Able to document troubleshooting/process related documents for the team.
Ensure Remote access VPN services and systems are always available and reliable.
• Respond to and manage service issues and problems.
Contribute to, produce and maintain processes, procedures, operational and architectural documentation, that meet CTO Standards.Change Control - Ensure compliance with processes and adherence to standards and documentation.
Education/Experience:
• Bachelor’s Degree/College Diploma in Computer Science or equivalent industry experience
•Sensitivity and cultural awareness is essential as the role will involve contact with a variety of people around the globe.
• Discipline and experience in recognizing and handling confidential and sensitive information.
• Excellent time management and attention to detail is essential.
• Ability to effectively prioritize and execute tasks in a high pressure environment Knowledge of F5 LTM (Local traffic manager) and APM (Access Policy Monitor) Modules.
• Sensitivity and cultural awareness is essential as the role will involve contact with a variety of people around the globe.
• Discipline and experience in recognizing and handling confidential and sensitive information.
• Excellent time management and attention to detail is essential.
• Ability to effectively prioritize and execute tasks in a high pressure environment
* Professional Qualifications are preferred, including:
* F5 BIG IP Administration Certification
* CCNA Certified
* ITIL Foundation Certified.
Knowledge of Checkpoint, Palo Alto and Cisco remote access VPN technologies is a plus.
• Knowledge of F5 DNS will be added advantage.
• Knowledge of LAN/WAN and network protocols.
• Knowledge of monitoring tools and commands to ensure quick resolution to issues.
• Knowledge of F5 BIG IQ management platform.
• Knowledge of server technologies is a plus.
• Knowledge of virtual technologies is a plus.
• Excellent written and verbal communication skills required. Must be able to easily analyze and communicate complex ideas to all levels of management.
* Assist in training new staff in technical processes and procedures.
* Work with CTO leadership and application teams in reviewing new documentation.
**We thank all applicants for applying, however only those considered for an interview will be contacted directly*
Spirit Omega is committed to a diverse and inclusive workplace. We welcome applications from anyone, including members of visible minorities, women, Indigenous peoples, persons with disabilities, persons of minority sexual orientations and gender identities, and others with the skills and knowledge to productively engage with diverse communities.
Looking for more opportunities? Check out our website at www.spiritomega.org.
#INDSO
Remote – Contracted
5015227, 5017226
The primary objective of this position is to provide operational support to the Remote Access VPN Management Service which provides 24x7 VPN support to the member firms. The position works closely with other Deloitte groups and vendors to provide exceptional customer support.
The VPN Analyst role requires skills that enable the individual to deliver a high level of service and to meet the expectation from the business of a highly available agile infrastructure. Strong communication skills, combined with a knowledge of core, specialized and technical competencies is required, along with a very solid understanding of an enterprise IT infrastructure operational environment, adhering to industry best practice.
• Accountable for executing tasks according to established standards, procedures, and processes.
• Able to communicate and work with customers and peers in different time zone and countries.
• Excellent written and verbal communication skills required. Must be able to easily analyze and communicate complex ideas to all levels of management.
• Provide operational support for remote access VPN on multiple F5 platforms across global and Cloud infrastructure.
• Create and maintain network and application level documentation of F5 BIG-IP environment.
• Track and evaluate F5 APM and security alerts.
• Follow through with firm and vendor resources to close out availability, performance, and security incidents that involve Remote access VPN in any location.
• Coordinate, triage, and troubleshot activities with customers.
• 24x7 VPN device monitoring, operation and management.
• First responder to monitored alerts, incidents and issues.
• Monitoring and troubleshooting of F5 BIG-IP LTMs and APM modules.
• Responsible for awareness and compliance to policy and guidelines of the ISMS.
• Report, pursue, communicate, and when needed escalate any breaches in information security or policies.
• Participation in global working groups responsible for the deployment and development of global technology systems and infrastructure.
• Provide input into peer performance reviews.
• Mentoring of staff on technical processes and procedures.
• Perform VPN policy changes, analysis and clean-up as requested by firms.
• Provide visibility and insight to assist customers with Remote Access VPN activity and usage information.
• Able to coordinate and work with on-site engineers during outage or critical situations.
• Adhere to established incident management SLA and SLOs.
• Able to document troubleshooting/process related documents for the team.
Ensure Remote access VPN services and systems are always available and reliable.
• Respond to and manage service issues and problems.
Contribute to, produce and maintain processes, procedures, operational and architectural documentation, that meet CTO Standards.Change Control - Ensure compliance with processes and adherence to standards and documentation.
Education/Experience:
• Bachelor’s Degree/College Diploma in Computer Science or equivalent industry experience
•Sensitivity and cultural awareness is essential as the role will involve contact with a variety of people around the globe.
• Discipline and experience in recognizing and handling confidential and sensitive information.
• Excellent time management and attention to detail is essential.
• Ability to effectively prioritize and execute tasks in a high pressure environment Knowledge of F5 LTM (Local traffic manager) and APM (Access Policy Monitor) Modules.
• Sensitivity and cultural awareness is essential as the role will involve contact with a variety of people around the globe.
• Discipline and experience in recognizing and handling confidential and sensitive information.
• Excellent time management and attention to detail is essential.
• Ability to effectively prioritize and execute tasks in a high pressure environment
* Professional Qualifications are preferred, including:
* F5 BIG IP Administration Certification
* CCNA Certified
* ITIL Foundation Certified.
Knowledge of Checkpoint, Palo Alto and Cisco remote access VPN technologies is a plus.
• Knowledge of F5 DNS will be added advantage.
• Knowledge of LAN/WAN and network protocols.
• Knowledge of monitoring tools and commands to ensure quick resolution to issues.
• Knowledge of F5 BIG IQ management platform.
• Knowledge of server technologies is a plus.
• Knowledge of virtual technologies is a plus.
• Excellent written and verbal communication skills required. Must be able to easily analyze and communicate complex ideas to all levels of management.
* Assist in training new staff in technical processes and procedures.
* Work with CTO leadership and application teams in reviewing new documentation.
**We thank all applicants for applying, however only those considered for an interview will be contacted directly*
Spirit Omega is committed to a diverse and inclusive workplace. We welcome applications from anyone, including members of visible minorities, women, Indigenous peoples, persons with disabilities, persons of minority sexual orientations and gender identities, and others with the skills and knowledge to productively engage with diverse communities.
Looking for more opportunities? Check out our website at www.spiritomega.org.
#INDSO
